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Kugoo

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Frequently asked questions

We do not offer refunds or returns under normal circumstances. However, if your order arrives damaged, incorrect, or if there is a special situation that qualifies for review, you must notify us within 3 days of receiving your order. We will then assess the issue and determine the appropriate solution. Please contact us with all relevant details so we can address the matter promptly.

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Return Policy

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Typically between 2-7 days.

We’re happy to offer completely free shipping on all orders, so you can enjoy your purchase without any extra costs at checkout.

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